Frequently Asked Questions.
01. The order
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
For gold, to bring natural yellow gold to it’s white gold color, a ring is mixed with alloys to form it’s karat mark. Rhodium polish is then applied to the white gold rings to provide it with a lustrous shine. This polish can wear down over time based on wear or exposure to common cleaning chemicals. This also applies to sterling silver rings and will require repolishing / re-rhodium plating.
04. Returns, exchanges and complaints
Our warranty will only cover crafting related issues, and we do not currently offer insurance against loss.
We honor the warranty on our rings no matter where you live!
To maintain our affordable pricing for all couples we serve, international customers are required to cover shipping costs to and from our servicing facilities in the event of a return, exchange or repair.
Our rings are crafted such that this should not take place, especially with only the first year of wear. As such stone replacement is covered under our warranty within the first year per the terms outlined above.