BOZ Jewelry

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Faq

Frequently Asked Questions.

01. The order

When do I receive my order?

When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.

I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.

02. Shipment

Do you ship worldwide?

Yes we do, see delivery and shipping for more

Once you’ve requested, a member of our team will send you the next steps for packaging and mailing in your ring.

03. Others

You can Refer To Our Ring Size Guide for Assistance

Yes, we currently have 3 walk-in stores in Nigeria. See Contact Information.

Please use link to see our Jewelry Care Tips

For gold, to bring natural yellow gold to it’s white gold color, a ring is mixed with alloys to form it’s karat mark. Rhodium polish is then applied to the white gold rings to provide it with a lustrous shine. This polish can wear down over time based on wear or exposure to common cleaning chemicals. This also applies to sterling silver rings and will require repolishing / re-rhodium plating.

04. Returns, exchanges and complaints

Please use links to see our guarantee and warranty.

Our warranty will only cover crafting related issues, and we do not currently offer insurance against loss.

We honor the warranty on our rings no matter where you live!
To maintain our affordable pricing for all couples we serve, international customers are required to cover shipping costs to and from our servicing facilities in the event of a return, exchange or repair.

Our rings are crafted such that this should not take place, especially with only the first year of wear. As such stone replacement is covered under our warranty within the first year per the terms outlined above.

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